Guest Service Associate

JSK Hospitality LLC; South Bend (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee room discounts across JSK

Paid training

Health benefits available for full‑tme

Job summary

JSK Hospitality LLC is seeking friendly Guest Services Associates to join the front desk team in South Bend, Indiana. You will be the first and last impression for guests, handling check-ins/outs, answering questions, and solving problems to ensure a welcoming stay.

Open to both full-time and part-time candidates who can work flexible shifts, including evenings, weekends, and holidays. Prior hospitality experience is a plus, with opportunities to grow into supervisory roles and benefit from paid

Qualifications

• High school diploma or equivalent.
• Strong customer service skills and a positive, professional attitude.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Basic computer skills and comfort learning new systems.
• Ability to stand for extended periods and lift up to 25 lbs occasionally.

Responsibilities

• Greet and check guests in and out with a professional, friendly attitude.
• Manage reservations, room assignments, and guest requests.
• Answer phones and respond to guest inquiries in person and by email.
• Resolve guest concerns quickly and elevate when needed.
• Promote hotel services and amenities to enhance the guest experience.
• Handle cash, credit cards, and basic front desk transactions accurately.
• Keep the front desk and lobby area clean and organized.
• Communicate effectively with housekeeping, maintenance, and other departments.
• Support fellow team members during busy periods.

Skills

Customer service

Positive attitude

Education

High school diploma or equivalent

Job description

JSK Hospitality is looking for friendly, reliable Guest Services Associates to join our front desk team. In this role you’ll be the first and last impression for our guests — handling check-ins and check-outs, answering questions, solving problems, and making sure every stay feels welcoming. We’re open to both full-time and part-time candidates who can work flexible shifts, including evenings, weekends, and holidays.

Responsibilities

• Greet and check guests in and out with a professional, friendly attitude
• Manage reservations, room assignments, and guest requests
• Answer phones and respond to guest inquiries in person and by email
• Resolve guest concerns quickly and elevate when needed
• Promote hotel services and amenities to enhance the guest experience
• Handle cash, credit cards, and basic front desk transactions accurately
• Keep the front desk and lobby area clean and organized
• Communicate effectively with housekeeping, maintenance, and other departments
• Support fellow team members during busy periods

Requirements Required

• High school diploma or equivalent
• Strong customer service skills and a positive, professional attitude
• Ability to work flexible shifts including evenings, weekends, and holidays
• Basic computer skills and comfort learning new systems
• Ability to stand for extended periods and lift up to 25 lbs occasionally
• Reliable transportation and consistent attendance

Preferred

• Previous hotel, restaurant, or customer service experience
• Experience with property management systems (Opera, OnQ, etc.)
• Competitive hourly pay
• Flexible scheduling options (full-time and part-time available)
• Employee room discounts across JSK properties
• Paid training
• Opportunities to grow into supervisory or other hotel roles
• Supportive team environment
• Health benefits available for full-time team members

About JSK Hospitality

JSK Hospitality is a multi-property hotel management company headquartered in South Bend, Indiana. We operate Marriott, Hilton, and IHG branded hotels across Northern Indiana and focus on delivering excellent guest service while developing our people from within.