GUEST SERVICE ASSOCIATE

European Wax Center; Pikesville (MD); On-site; USD 17,000 - 33,000; Full time

Job summary

European Wax Center in Pikesville, MD, is seeking a friendly Guest Service/Sales Associate. You will greet guests, understand skincare goals, and guide them through wax pass options and promotions, while also promoting our retail line.

Strong sales acumen and a welcoming demeanor are essential for memorable guest experiences. The role emphasizes assisting guests, booking reservations, and maintaining a clean, organized front desk.

Qualifications

• One year of related service or retail experience; strong preference for previous sales experience.
• Exceptional interpersonal and communication skills.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all wax pass options, current promotions, benefits of waxing regularly and prebooking, and be knowledgeable on all aspects of EWC including our retail line.
• Uphold Artemis Wax standards and protocols, address guest inquiries, book reservations, and resolve concerns promptly and professionally.
• Maintain an organized and inviting front desk and lobby area, upholding brand cleanliness and hygiene standards.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay current on brand knowledge and sales techniques.

Skills

Sales experience

Interpersonal skills

POS systems

Adaptability

Communication

Education

High School diploma

Job description

Job Details

• Location: MD - Pikesville - Baltimore, MD 21208
• Position Type: Part Time/Full Time
• Education Level: High School
• Salary Range: $15.00 - $30.00 Base+Commission/month
• Travel: None
• Shift: Any - Monday through Sunday
• Category: Sales

Position Summary

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking, and be knowledgeable on all aspects of EWC including our retail line.
• Uphold Artemis Wax standards and protocols at all times. Address guest inquiries, book reservations, and resolve concerns promptly and professionally, ensuring guest satisfaction.
• Maintain an organized and inviting front desk and lobby area, upholding brand cleanliness and hygiene standards.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay current on brand knowledge and sales techniques.

Work Environment

• Work effectively in stressful environments, communicate with others, and accept constructive feedback from direct supervisors.
• Adapt to frequent changes in activity as the business requires.
• Most work performed indoors in a moderate, controlled temperature.
• Stand or sit at a desk for up to several hours per day, with standing, walking, and sitting required in varying amounts.
• Maneuver between simultaneous functions in a well-paced manner.
• Lifting up to 50 lbs occasionally.
• Continuous talking and hearing required for communicating with clients, co‑workers, and management.

Qualifications

• One year of related service or retail experience; strong preference for previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Proficiency in point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure.
• Commitment to maintaining a clean and organized work environment.