GUEST SERVICE ASSOCIATE

European Wax Center; Shrewsbury (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

European Wax Center in Shrewsbury, Massachusetts, is looking for a Guest Service/Sales Associate to create a welcoming atmosphere for guests. Your role will involve engaging with guests, educating them about services, and maintaining a clean front desk.

Ideal candidates should have at least one year of retail or service experience, strong interpersonal skills, and a sales-focused attitude. The position requires the ability to work well under pressure and contribute positively to a collaborative team environment.

Qualifications

• One year of related service or retail experience, with a preference for sales.
• Exceptional interpersonal and communication skills.
• Ability to adapt to varying guest personalities under pressure.

Responsibilities

• Greet guests warmly and create a positive atmosphere.
• Engage guests to understand their needs and preferences.
• Educate guests on products and promotions and book reservations.
• Maintain cleanliness and hygiene at the front desk.
• Foster a collaborative environment by assisting colleagues.

Skills

Interpersonal skills

Communication skills

Sales acumen

Point-of-sale systems proficiency

Job description

Position Summary

Salary Range includes Base Hourly Rate plus Package Sales Commission.

As a Guest Service/Sales Associate at European Wax Center, you play a pivotal role in creating a warm and welcoming atmosphere for our guests. Your upbeat and friendly demeanor, coupled with your sales acumen, ensures that every guest interaction is positive and memorable.

Responsibilities

• Greet guests with a friendly and inviting demeanor, setting the tone for a positive experience.
• Engage guests in meaningful conversations to understand their specific needs, preferences, and skincare goals.
• Proactively educate guests on all of our wax pass options, current promotions, the benefits of waxing regularly and prebooking. Being knowledgeable on all aspects of EWC including our retail line.
• Upholds Artemis Wax standards and protocols at all times. Addresses guest inquiries, book reservations, and resolve concerns in a prompt and professional manner, ensuring guest satisfaction.
• Maintain an organized and inviting front desk and lobby area, upholding the brand standards of cleanliness and hygiene.
• Foster a positive and collaborative team environment by assisting colleagues and sharing product knowledge.
• Participate in ongoing training and development to stay on top of brand knowledge and sales techniques.

Work Environment

• Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.
• Must be able to adapt to changes in activity frequently as the business requires.
• Most work performed indoors. Temperature is moderate and controlled.
• Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.
• Must be able to exert well‑paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 50 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with clients, co‑workers, and management.

Qualifications

• One year of related service or retail experience. Strongly prefer previous sales experience.
• Exceptional interpersonal and communication skills, ensuring clear and effective interactions with guests.
• Demonstrated proficiency in point‑of‑sale systems and computer technology.
• Ability to adapt to varying guest personalities and remain calm under pressure. Outstanding communication skills.
• Commitment to maintaining a clean and organized work environment.

Retention and Compliance

• Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at‑will.
• Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.