Guest Service Ambassador

Wendella Tours & Cruises; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Guest Service Ambassador to enhance the guest experience at their docks. In this engaging role, you will interact with visitors from around the world, providing information about tours and ensuring smooth operations. The position requires standing for extended periods and working outdoors in various weather conditions. Ideal candidates will be friendly, enthusiastic, and possess strong customer service skills. This is a fantastic opportunity to join a dynamic team and make a lasting impression on guests visiting the beautiful city of Chicago.

Benefits

401K with Employer Match

Profit Sharing

Medical/Eye/Dental Insurance

First Aid/CPR Training

DIVVY Bike Share Discounted Membership

Complimentary Tour Tickets & Chicago Water Taxi rides

Qualifications

• Must be 16 years of age or older.
• Must be a US Citizen.
• Flexible or open availability required.

Responsibilities

• Ensure a positive guest experience while answering questions.
• Assist with lining up and boarding passengers.
• Maintain cleanliness of the dock and transport supplies.

Skills

Customer service experience

Foreign language skills

Friendly and outgoing personality

Ability to work outdoors

Job description

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Wendella Tours & Cruises provided pay range

This range is provided by Wendella Tours & Cruises. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

The Guest Service Ambassador (GSA) is often our first point of contact. The GSA is responsible for ensuring the Wendella guest experience is a positive one. Mostly positioned throughout the docks, the GSA is required to stand, often on warm days, and occasionally on cold, wet pavement for hours at a time. The GSA will answer all questions about Wendella's tours and cruises, as well as the Chicago Water Taxi, which is owned and operated by Wendella. Guests will often look to the GSA to answer general questions about Chicago, which may include directions or activity recommendations. The GSA will also assist the crew and ticket office with lining up and boarding passengers, scanning tickets, keeping the dock clean, and occasionally transporting supplies weighing up to 50 pounds. The GSA will also assist with any other tasks that may be needed for the smooth operation of the dock. This fun, outdoor position includes heavy customer contact and requires standing and affords an opportunity to interact with guests from around the world. The GSA needs to move between our docks which requires ascending/descending stairs frequently.

Qualifications & Requirements:

• Must be 16 years of age or older.
• Must be a US Citizen.
• Must be friendly, outgoing, hardworking, and enthusiastic!
• Customer service experience is a plus.
• Foreign language skills are a plus.
• Flexible or open availability. Required to work evenings, weekends, and holidays.
• Ability to work outdoors with exposure to rain, snow, and extreme heat or cold.
  
  
  

Pay/Benefits:

• Pay is $17/hour
• 401K with Employer Match
• Profit Sharing
• Medical/Eye/Dental Insurance
• First Aid/CPR Training
• DIVVY Bike Share Discounted Membership
• Complimentary Tour Tickets & Chicago Water Taxi rides
• Successful candidates who are 18 years or older are required to complete a criminal background check prior to an offer of employment.
  
  
  

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Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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