Guest Service Agents | Cambria Austin Airport Hotel

PM Hotel Group; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly front desk associate to be the face of the hotel. You’ll greet guests, assist with check-in/check-out, and share local information to create a warm, welcoming environment for guests.

You’ll handle cash and use computers and the property management system to manage guest needs. A High School diploma and 3–6 months related experience are preferred; being a people-person is essential.

Qualifications

• HS diploma or equivalent; hospitality experience preferred.
• Strong customer-service orientation with a friendly demeanor.
• Comfort handling cash and using guest-management software.

Responsibilities

• Serve as the face of the hotel at the front desk.
• Assist guests with check-in and check-out and provide local area information.
• Process payments and operate PMS and related systems.
• Maintain a polite, positive attitude under pressure and adapt to varying schedules.

Skills

Customer service

Communication

Guest relations

Cash handling

Education

High School diploma or equivalent

Tools

PMS (Property Management System)

POS system

Databases

Job description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You’ll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.