Guest Service Agent (Seasonal)

Kaizen Lab Inc.; Richmond (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in hospitality is seeking a part-time Guest Service Agent to join their vibrant team. This role is perfect for those who thrive in a fast-paced environment and enjoy creating memorable experiences for guests. You will be the first point of contact, ensuring every visitor feels welcomed and valued. With a focus on positivity and teamwork, you will embody the company's core values while managing lobby operations and assisting guests with their needs. If you have a fun-loving nature and excellent conversational skills, this opportunity is tailored for you.

Benefits

100% Medical and Dental Premiums Covered

Free Nights at Hotels

Gift Cards for Achieving Targets

Employee Purchase Program

Live Your Best Life Fund

Qualifications

• Experience in customer service, reception, hospitality, tourism, or retail is beneficial.
• Ability to multi-task without cracking under pressure.

Responsibilities

• Greet guests with a friendly smile and enthusiastic welcome.
• Assist guests with check-in and support their needs during their stay.
• Manage lobby operations confidently in a busy environment.

Skills

Customer Service

Conversational Skills

Empathy

Problem-Solving

Tech Savviness

Attention to Detail

Education

Experience in Hospitality or Customer Service

Job description

Are You the Duck We are Looking For? Take a gander at this post...

Accent Inns, the hotel with a rubber duck in every room, is searching for a part-time Guest Service Agent (working 20-30 hours per week, including days, evenings, and weekends) to join our team at our Richmond location. This position will run until the end of September 2025.

Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE. Our top priority is the happiness of our staff, whom we call our Fam-Jam because we are like family.

Our success is rooted in living by our four Core Values every day:

• Be Real
• Have Fun
• Make Everything Better
• Have Each Other's Backs

We aim to ensure our Fam-Jam feels well taken care of by us and each other. That’s who we are!

Benefits & Work Perks

We cover 100% of medical and dental premiums, plus you get free mental health benefits. Additionally, we offer several Work Perks:

• Free nights at any of our hotels + discounts for friends & family
• Gift cards for achieving targets
• Employee purchase program with great deals on electronics, linens, and more
• Live your Best Life fund (we support courses that improve your life, regardless of their relation to your role)

And these are just a few!

What You Do

• Embark each day embodying our four Core Values, bringing positivity to colleagues and guests alike.
• Be the first impression guests experience—greet them with a friendly smile and enthusiastic welcome.
• Assist guests with check-in, support their needs during their stay, and accurately settle their accounts upon departure.
• Manage the lobby operations confidently, handling a busy, fast-paced environment with steady composure.

What You Need

• Weekend availability required
• A fun-loving nature
• Good conversational skills
• Empathy to sense how others are feeling
• Tech-savviness
• Ability to multi-task without cracking under pressure
• Attention to detail
• Problem-solving skills
• Experience in customer service, reception, hospitality, tourism, or retail is beneficial

Join Our Fam-Jam

Don’t miss this great opportunity to become part of our Accent Inns family! If this sounds like you, Apply Now and don’t forget to include a note about why you want to work with us!

Check out our Fam Jam Website to learn more about us!