Guest Service Agent - Seasonal

Shelby American, Inc.; Holly Ridge (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Services Agent to enhance the guest experience through exceptional service and problem-solving. This seasonal role involves managing reservations, coordinating maintenance, and ensuring guests have a memorable stay. The ideal candidate will possess strong organizational and communication skills, along with proficiency in document management and Microsoft applications. Join a dynamic team where your contributions will directly impact guest satisfaction and operational efficiency. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Proficiency in document management and databases is essential.
• Strong organizational and multitasking skills are required.

Responsibilities

• Provide exceptional customer service to guests and owners.
• Manage property notes, reservations, and maintenance requests.

Skills

Document Management

Database Management

Spreadsheet Proficiency

Organizational Skills

Communication Skills

Problem-Solving

Tools

Microsoft Applications

Job description

The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have.

This is a seasonal position that is expected to end on or around October 1, 2025.

Key Responsibilities:

• Maintain professional relationships with owners, guests, and vendors.
• Review, update, and manage property notes and folios.
• Resolve owners and guest-related issues.
• Coordinate and prioritize maintenance requests.
• Create, close, and modify work orders and property blocks.
• Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders.
• Create, modify, and cancel reservations.
• Process payments, adjust payment schedules, and code auto-payment exclusions.
• Revise reservation folios and property details in the reservation management system.
• Change rental rates and add fees.
• Adjust pricing and discount codes.
• Update reservation folios and property details in the reservation management system.
• Quote reservation pricing using internal systems and property details.
• Create account records by effectively communicating with owners and guests via the reservation management system.
• Run reservation and maintenance reports and monitor various system alerts daily.
• Stay informed about the conditions and needs of each property.
• Troubleshoot customer service and maintenance issues.

AAP/EEO Statement:

VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees.

Other Duties:

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!

Requirements

Qualifications:

• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Excellent communication skills.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Physical/Mental/Environmental Demands:

• Sitting – 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.