Guest Service Agent -PT

Hyatt House; Emeryville (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

HYATT house Emeryville invites you to join our front desk team as a Guest Service Agent. You will welcome guests, manage check-ins and check-outs, and provide local information with courtesy and efficiency.

This fast-paced role requires excellent organization and communication, cash-handling skills, and a commitment to exceptional guest service. Training is provided, with a focus on hospitality excellence in an extended-stay environment.

Qualifications

• Must have excellent organization and communication skills.
• Must provide superior guest service.
• Cash handling experience is a plus.

Responsibilities

• Check in and check out of hotel guests.
• Provide local information and concierge-style service.
• Answer phones and handle guest inquiries in a courteous, efficient manner.

Skills

Organization

Communication

Guest service

Cash handling

Job description

Organization

Hyatt House Emeryville/San Francisco Bay Area

Summary

HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.

Responsibilities

The Guest Service Agent is responsible for checking in and checking out of all hotel guests. This person must have excellent organization and communication skills as well as superior guest service abilities. This is a fast paced position that will involve cash handling, answering telephones, providing local information to guests, etc. all in an attentive, courteous and efficient manner.

Pay Rate

$27.69 an hour.

Diversity Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Welcome

Welcome you to our new house, HYATT house!