Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

M&R Hotel Management; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

M&R Hotel Management is seeking a Guest Service Agent for their Comfort Inn JFK Airport location. This entry-level full-time role involves assisting guests professionally, handling check-ins, and maintaining service standards. Candidates should have strong customer service skills and the ability to manage guest requests efficiently.

Benefits

Employee discounts

Career growth opportunities

Qualifications

• Entry level position requiring a thorough knowledge of customer service practices.
• Must handle guest complaints and maintain high service standards.
• Familiarity with emergency procedures and cash handling.

Responsibilities

• Check guests in and out efficiently and in a friendly manner.
• Provide the highest quality of service to the customer at all times.
• Handle guest mail and messages per established procedures.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Job description

Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

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Guest Service Agent, Night Audit Relief- Comfort Inn JFK Airport

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This range is provided by M&R Hotel Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $19.00/hr

Guest Service Agent/ Night Audit Relief

Location:

132-15 150th Avenue, New York City, NY 11430

SUMMARY:

To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.

RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management.
• Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Keep lobby, back office and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Know how to clean guest rooms to standards.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Pass on guest lost and found inquiries to management or supervisors.
• Assist in marketing effort by completing Company Tracking nightly.
• Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
• Practice safety standards at all times.
• Be able to move luggage or packages weighing up to 40 lbs.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook.
• Perform other duties as assigned by management, of which employee is capable of performing.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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