Guest Relations Agent

Mattos Hospitality; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Mattos Hospitality is looking for a Guest Relations Agent to join their team. The role requires excellent communication skills and experience with reservation systems like Resy and OpenTable. Responsibilities include managing guest inquiries and ensuring a welcoming atmosphere. This position offers full-time employment with various benefits.

Benefits

Medical, Dental and Vision insurance for full time employees

Paid Time Off

Discounted Gym Membership

Commuter Benefits

Dining Discounts

Employee Assistance Program

Qualifications

• Minimum of one year experience in a host, Maitre'd, and/or reservations position in NYC restaurants.
• Experience working with Resy and OpenTable.
• Ability to communicate in a professional manner.

Responsibilities

• Setting the tone for the entire guest experience as the first point of contact.
• Handling incoming guest queries and reservation requests via email and phone.
• Coordinating with restaurant staff on reservation and guest notes.

Skills

Communication

Organizational Skills

Customer Service

Education

Experience in a host or reservations position

Tools

Resy

OpenTable

Microsoft Office

Job description

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Mattos Hospitality is seeking an intelligent and organized reservationist for the group. An ideal candidate possesses excellent verbal, written, and in-person communication skills, the ability to be strategic, proactive, efficient, and calm under pressure, as well as sincere interest in hospitality.

This position is located in Mattos Hospitality corporate office. Nights and weekend availabiity is required.

Prior Resy and OpenTable experience is needed.

Reservationist handles reservations, cancellations, inquiries received from our guests, and administrative/office duties. You will work closely with the front door and management teams of the Mattos Hospitality restaurants in order to ensure that all guests have pleasurable dining experiences.

Primary responsibilities include:

• As the first point of contact, setting the tone for the entire guest experience, ensuring all guests receive welcoming and professional service
• Handling incoming guest queries and reservation requests via email and multiple phone lines in a courteous and efficient manner
• Using Resy / OpenTable in order to make reservations and organize floor plans
• Having a working knowledge of how to manipulate the book to maximize cover counts
• Responding positively and promptly to customer concerns and complaints
• Coordinating with the restaurant staff on reservation and guest notes and requests, and assists the team with guest recognition
• Communicating with guests in order to confirm reservations and assist with special requests
• Supporting with large party bookings and some event queries
• Performing other light administrative work as needed
  
  

Qualifications:

• Minimum of one year experience in a host, Maitre'd, and/or reservations position in NYC restaurants
• Experience working with Resy and OpenTable
• Experience working with Microsoft Office (Microsoft word, Excel, etc.)
• Ability to communicate in a professional manner
• Team player attitude
• Flexible availability
  
  

Company Values

• Understanding that we require a positive and respectful attitude in the workplace.
• Understand and strive to behave in a way that is in line with the company’s values of respect, excellence, transparency, and resilience. The full definition of these values is in our company handbook.
  
  

Benefits

• Medical, Dental and Vision insurance for full time employees
• Paid Time Off
• Discounted Gym Membership
• Commuter Benefits
• Dining Discounts
• Employee Assistance Program
  
  

The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Mattos Hospitality is an equal opportunities employer, all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

More detail about Mattos Hospitality part of Mattos Hospitality, please visit https://culinaryagents.com/entities/13145-Mattos-Hospitality

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Restaurants

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