Guest Service Agent - Night Audit

Kingandprince; Saint Simons Island (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

Kingandprince on St. Simons Island seeks a diligent Night Audit/Guest Service Agent to balance daily transactions and safeguard guests and assets. The role includes greeting guests, handling check-ins/outs, pre- arrival planning, and reporting, with a strong emphasis on accuracy and customer care.

The position requires excellent communication, a High School diploma or equivalent, and proficiency with Word/Excel. Shifts can be lengthy, and the hotel operates 7 days a week, 24 hours a day.

Qualifications

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Excellent communication and organizational skills.
• Proficient with computers/Microsoft Word/Excel.
• Customer service experience required.
• Long hours are sometimes required.
• Ability to exert up to 30 pounds of force.
• Professional and calm demeanor.
• Ability to stand for shift.
• Must work well under pressure.
• Willingness to assist bell team and other departments.

Responsibilities

• Greet guests with a warm, friendly welcome.
• Maintain high standards of appearance and grooming.
• Conduct pre-arrival planning and in-room dining orders.
• Prepare and email reports.
• Count and verify cash deposits.
• Balance and close shift paperwork.
• Support luggage and shuttle operations as needed.
• Handle issues and guest complaints.
• Assist with guest requests and directions.
• Conduct nightly security walks and keep areas clean.

Skills

Customer service

Communication

Organizational skills

Ability to stand

Under pressure

Flexibility for long hours

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent - Night Audit

Full Time St. Simons Island, GA, US

2 days ago Requisition ID: 1082

Salary Range: $18.00 To $22.00 Hourly

Position Summary:The Night Auditor is directly responsible for the prompt and efficient balancing of the day’s transactions of the entire hotel, as well as for safeguarding both the hotel’s guests and its assets by following all established safety and security policies and procedures.

Accountabilities: The prompt and efficient balancing of the day’s transactions of the entire hotel. Check in and check out of guests and for meeting many other guest needs during their stay. The Night Auditor is also responsible for the collection of monies for services rendered during a guest stay. Responsible for the smooth operation of the front office, and for insuring that all standard operating procedures pertinent to the Front Office are followed.

Qualification Standards

Education & Experience:

• Experience in a hotel or a related field preferred
• High School diploma or equivalent required
• Excellent communication and organizational skills
• Proficient with computers/Microsoft word/excel
• Customer service experience required
• Long hours are sometimes required
• Exerting up to 30 pounds of force occasionally
• Professional and calm demeanor
• Ability to stand for shift
• Must work well under pressure
• Willingness to assist the bell team and other departments as needed
• Excellent attention to detail required

Duties & Functions

• Greeting each guest with a warm friendly welcome
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Pre-arrival planning
• Placing in room dining orders
• Preparing/Emailing reports
• Counting/Verifying cash deposits
• Setting the morning team up for success
• Assisting with luggage/shuttles as needed
• Handling issues/complaints
• Assisting with guest cases, guest room requests and chats
• Assisting with recommendations/directions
• Nightly security walks/ensuring common areas are clean
• Check guests in and out
• Make room reservations
• Give wake-up calls
• Prepare necessary reports
• Balance and prepare individual paperwork for closing shift
• Assisting other departments as needed
• Other duties as required

This hotel functions 7 days a week, 24 hours a day. Schedules are made based on business levels and are subject to change.