Night Auditor

Comfort Suites Valdosta; Valdosta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Hotel discounts

Paid vacations

Health benefits

Dental & Vision

401k with match

Growth opportunities

Job summary

Comfort Suites Valdosta is seeking a Night Auditor to reconcile all hotel cashier transactions, review and compile management reports, and ensure accuracy of guest billings and city ledger entries. The role also includes guest service duties such as check-in/check-out and reservations, plus switchboard operation.

Qualifications include a high school diploma and hotel experience, with strong computer skills and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• One year of progressive hotel experience preferred.
• Guest service experience preferred.
• Computer knowledge/skills required.

Responsibilities

• Reconcile hotel cashier transactions and city ledger.
• Review and compile management reports on a timely basis.
• Ensure accuracy of guest billings and city ledger transactions.
• Handle check-in, check-out, and reservations.
• Operate the switchboard and assist guests.

Skills

Guest service experience

Computer knowledge

Multitasking

English communication

Education

High School diploma or equivalent

Tools

Reservation system

Switchboard hardware

Cash handling software

Job description

Job Details

Job Location: Comfort Suites Valdosta - Valdosta, GA 31601

Job Category: Hospitality - Hotel

What makes Williams Hotel Group a great place to work? It's our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.

Here's what we have to offer you:

• Competitive Pay
• Fun place to work
• Clear path for growth and career advancement
• Hotel Discounts
• Paid Vacation
• Health, Vision, and Dental Insurance Benefits
• 401k with company match

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

• High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
• Guest Service Experience preferred.
• Computer knowledge/skills required.

Physical Requirements

• Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods
• Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time
• Ability to sit at a computer workstation for prolonged periods of time
• Ability to perform repetitive tasks with accuracy
• Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift
• Ability to work in varying temperatures.
• May be exposed to mechanical, electrical, chemical and fume hazards
• Late/Overnight shift.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Ability to read, write and communicate effectively in English, both written and verbal
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
• Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Respond to governmental inquiries upon receipt.
• Handle guest requests.