Night Auditor - Guest Services Agent

Stonebridge Companies; Town of Cherry Creek (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Stonebridge Companies in Town of Cherry Creek, NY is seeking a Night Auditor to manage the overnight operations of the hotel. Responsibilities include balancing revenues, checking guests in and out, and providing top-tier customer service. We value attention to detail, strong organizational skills, and the ability to work independently.

Applicants should have experience in hospitality or similar roles and be proficient in bookkeeping and property management systems. This role requires overnight availability, including weekends and holidays.

Qualifications

• Previous experience in hospitality or customer service is preferred.
• Proficiency in bookkeeping and balancing financial transactions.
• Strong verbal and written communication skills.

Responsibilities

• Greet and register hotel guests.
• Verify payment methods and process credit authorizations.
• Balance daily receipts and conduct income audits.

Skills

Customer service

Bookkeeping

Communication skills

Problem-solving

Organizational skills

Tools

Property management systems

Office software

Job description

Job Summary

The Night Auditor closes the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check‑ins, check‑outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.

Essential Functions and Duties

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check‑out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and, if necessary, elevate issues to management.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Pay differential for overnight shifts.

Required Experience, Education, and Skills

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem‑solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail‑oriented with strong organizational skills.

Work Environment

Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs. Frequent use of computers and telephones, requiring extended periods of sitting. Must be available to work overnight shifts, including weekends and holidays.

Equal Employment Opportunity

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.