Guest Service Agent - Hilton San Diego Bayfront

Hilton; San Diego (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to join their dynamic team. This role offers an exciting opportunity to provide exceptional guest experiences in a vibrant hotel setting. As a Guest Service Agent, you will be the welcoming face of the hotel, responsible for greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction through exemplary service. Enjoy a supportive work environment with competitive benefits, including health coverage, travel discounts, and opportunities for career growth. If you are passionate about hospitality and have a knack for customer service, this position is perfect for you!

Benefits

Medical Insurance Coverage

Mental Health Resources

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Supportive parental leave

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education

Career growth and development

Recognition and rewards programs

Qualifications

• At least one year of experience in customer service and hotel front desk roles.
• Strong computer proficiency and excellent communication skills.

Responsibilities

• Greet and register guests, ensuring a smooth check-in and check-out process.
• Assist guests with inquiries, complaints, and promote hotel services.
• Demonstrate knowledge of hotel information and resolve guest issues.

Skills

Customer Service

Hotel Operations

Communication Skills

Computer Proficiency

Job description

The Hilton San Diego Bayfront is looking for a Guest Service Agent to join the team.

The 30-story hotel with 1190 hotel rooms and 170,000 sq ft of meeting space offers a unique urban coastal experience for every guest.

Join our award-winning team and experience a workplace that values you! Enjoy a friendly environment, competitive health benefits, exciting career growth opportunities, and our exclusive Go Hilton travel discount program. Plus, enjoy complimentary meals during your shifts. We can’t wait to welcome you to the Hilton family!

The ideal candidate for this position should possess at least one year of experience in customer service, hotel operations, and hotel front desk roles. A flexible schedule, strong computer proficiency, and excellent communication skills are critical requirements.

Classification: Full Time

Schedule: Must have open availability to work various evening and overnight shifts which include weekends and holidays

Hourly Range: $21.16 to $26.45

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits: Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay.
• Medical Insurance Coverage – for you and your family.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• Supportive parental leave.
• Matching 401(k).
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

Job: Guest Services, Operations, and Front Office

Location: null

Requisition ID: HOT0BGIA

EOE / AA / Disabled / Veterans