Guest Service Agent - Hilton New York Times Square

AECOM; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Hilton New York Times Square seeks a Guest Service Agent to deliver exceptional hospitality experiences. Ideal candidates will have extensive guest service experience and full availability, contributing to an innovative and customer-focused environment.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel discount program

Matching 401(k)

Employee stock purchase program (ESPP)

Debt-free education access

Career growth and development opportunities

Qualifications

• 2+ years of Guest Service or Front Office experience.
• Full availability including overnights, weekends, and holidays.
• OnQ experience is preferred.

Responsibilities

• Check in and check out guests to the highest standards.
• Respond to guest inquiries in a friendly and efficient manner.
• Provide accurate information for guests and assist with directions.

Skills

Customer Focus

Adaptability

Dependability

Hospitality

Job description

The Hilton New York Times Square \(https://www\.hilton\.com/en/hotels/nyctshh\-hilton\-times\-square/\) is looking for a Guest Service Agent to join our team\.

Located at the heart of Times Square, this upscale hotel soars 44 stories above Manhattan, offers 478 rooms and features a newly renovated food and beverage outlets, offering a breathtaking view of Times Square\.

The ideal candidate will have 2 or more years of Guest Service or Front Office experience, full availability, including overnights, weekends, and holidays, and OnQ experience\.

**Shift Pattern:** **Full availability needed including overnights, weekends, and holidays**

**Pay Range** **: $30\.23 \- $40\.31 / hour**

**What are the benefits of working for Hilton?**

Hilton is recognized as the best hospitality workplace in the world and the \#2 World’s Best Workplace byGreat Place To Work US \(https://www\.linkedin\.com/company/great\-place\-to\-work\-us/\)andFortune \(https://www\.linkedin\.com/company/fortune/\)\!

We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits\.Hilton offers its eligible team members a comprehensive benefits package including:

+ Access to your pay when you need it through DailyPay
+ Medical Insurance Coverage – for you and your family
+ Mental Health Resources
+ Best\-in\-Class Paid Time Off \(PTO\)
+ Go Hilton travel discount program
+ Supportiveparental leave
+ Matching 401\(k\)
+ Employee stock purchase program \(ESPP\) \- purchase Hilton shares at 15% discount
+ Debt\-free education:Access to a wide variety of educational credentials _\(ex\. college degrees, high school completion, English\-language learning, digital literacy, professional certificates and more\)_
+ Career growth and development
+ Team Member Resource Groups
+ Recognition and rewards programs

_\*_ _Available benefits may vary depending upon property\-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable\._

**What will I be doing?**

As a Guest Service Agent, you would be responsible for checking in and checking out guests\.

Specifically, you would be responsible for performing the following tasks to the highest standards:

+ Assist Front Office leadership with the checking in and checking out of guests\.
+ Respond to guest inquiries and in a timely, friendly, and efficient manner\.
+ Provide driving and/or walking directions to guests to local destinations\.
+ Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions\.
+ Assist fellow team members and other departments wherever necessary to maintain positive working relationships\.
+ Provide or obtain accurate information for guests\.

\#LI\-LG1

**What are we looking for?**

Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\.

Specifically, we look for demonstration of these Values:

**H** ospitality \- We're passionate about delivering exceptional guest experiences\.

**I** ntegrity \- We do the right thing, all the time\.

**L** eadership \- We're leaders in our industry and in our communities\.

**T** eamwork \- We're team players in everything we do\.

**O** wnership \- We're the owners of our actions and decisions\.

**N** ow \- We operate with a sense of urgency and discipline\.

In addition, we look for the demonstration of the following key attributes:

Quality

Productivity

Dependability

Customer Focus

Adaptability

**What will it be like to work for this Hilton Worldwide Brand?**

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences\. Hilton remains an innovative, forward\-thinking hospitality leader by offering best\-in\-class products, services, and amenities to ensure that every guest feels cared for, valued and respected\. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions, and gets away from it all\.

Hilton Hotels & Resorts is one of Hilton Worldwide's ten market\-leading brands\. For more information visit www\.hiltonworldwide\.com\.

If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts\.

**Job:** _Guest Services, Operations, and Front Office_

**Title:** _Guest Service Agent \- Hilton New York Times Square_

**Location:** _null_

**Requisition ID:** _HOT0BKBT_

**EOE/AA/Disabled/Veterans**