Guest Service Agent - Hilton Austin

Hilton Global in; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Downtown Austin is seeking a Guest Service Agent to join their front office team. The role involves greeting guests, managing check-ins and check-outs, and providing information about services and local attractions. The ideal candidate will possess strong hospitality skills and a commitment to customer satisfaction. Join a company recognized as the #1 Best Big Company to Work For, offering great benefits including medical insurance and Hilton travel perks.

Benefits

Medical Insurance

Matching 401k

PTO

Free Education

Hilton Travel Benefits

Qualifications

• Strong hospitality and customer service skills are essential.
• Ability to handle guest complaints and resolve issues.

Responsibilities

• Greet and register guests, assist with check-out.
• Provide information about hotel services and local attractions.
• Respond to guest inquiries and resolve issues.

Skills

Hospitality

Customer Focus

Teamwork

Job description

Guest Service Agent - Hilton Austin (Finance)

HILTON AUSTIN IS LOOKING FOR HARDWORKING PEOPLE TO JOIN THEIR FRONT OFFICE TEAM!

Located in Downtown Austin, our hotel is connected to the Austin Convention Center via a covered walkway. We are close to East Sixth Street nightlife and the Rainey Street Historic District.

Join the #1 Best Big Company to Work For and enjoy benefits such as medical insurance, matching 401k, PTO, free education, and Hilton travel benefits!

What will I be doing?

As a Guest Services Agent, your responsibilities include greeting and registering guests, assisting with check-out, providing information about hotel services and local attractions, promoting hotel amenities, responding to guest inquiries, resolving issues, and handling messages efficiently.

• Greet guests, complete registration, input and retrieve information, and assist with room assignments.
• Assist with check-out, manage payments, and process transactions accurately.
• Maintain thorough knowledge of hotel offerings and local area to answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond promptly to guest requests and resolve issues amicably.
• Handle guest complaints, conduct research, and negotiate solutions for satisfaction.
• Receive and relay messages to guests.

What are we looking for?

We value qualities such as hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

Hilton has been a leader in hospitality since 1919, committed to delivering exceptional guest experiences worldwide. Our vision is to "fill the earth with the light and warmth of hospitality," and our team members are central to this mission.