Guest Service Agent - Hilton Austin

Hilton Worldwide, Inc.; Austin, Christiansted (TX, United States Virgin Islands); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Hilton Austin as a Guest Service Agent and become part of a dedicated Front Office team. Enjoy a vibrant location near nightlife and the convention center. The role involves greeting guests, managing check-ins, and ensuring satisfaction. Hilton offers competitive benefits, including medical insurance and travel perks.

Benefits

Medical Insurance

Matching 401(k)

PTO

Free Education

Hilton Travel Benefits

Qualifications

• Key attributes include quality, productivity, and customer focus.

Responsibilities

• Greet guests and assist with check-in and check-out processes.
• Handle payments and manage guest accounts accurately.
• Address guest complaints and ensure a positive experience.

Skills

Customer Focus

Teamwork

Integrity

Job description

Job Description - Guest Service Agent - Hilton Austin (HOT0BLO2)

Job Number:

HOT0BLO2

Work Location

Hilton Austin Conference Center, 500 E. 4th Street, Austin, TX 78701

Join Our Team!

Hilton Austin, located in downtown Austin and connected to the Austin Convention Center, is seeking dedicated individuals to join our Front Office team. Enjoy being close to East Sixth Street nightlife and the Rainey Street Historic District.

Benefits

Become part of the #1 Best Big Company to Work For and enjoy benefits such as medical insurance, a matching 401(k), PTO, free education, and Hilton travel benefits.

Application Process

Apply quickly and easily from your phone!

Responsibilities

• Greet guests, complete registration, and assist with check-in and check-out processes.
• Handle payments, process transactions, and manage guest accounts accurately.
• Provide information about hotel services, local area, and answer guest inquiries.
• Promote hotel amenities and services to maximize guest satisfaction and room occupancy.
• Address guest complaints, resolve issues, and ensure a positive experience.
• Relay messages and handle guest requests promptly and courteously.

Qualifications & Values

We value hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Key attributes include quality, productivity, and customer focus.

Why Work with Hilton?

Hilton is a global leader in hospitality, committed to providing exceptional experiences through our brands. Join us to be part of a team dedicated to filling the earth with the light and warmth of hospitality.

Job Focus

Guest Services, Operations, and Front Office