Guest Service Agent - Full Time

TKO Hospitality; Newark (DE); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Employer Paid Life Insurance

Employer Matched 401K

Hotel Room Discounts

Paid vacation, sick time and holidays

Job summary

SpringHill Suites by Marriott Newark Downtown in Newark, DE is seeking a Guest Service Agent to deliver exceptional hospitality. You will check guests in/out, handle reservations, process payments, and assist with concierge tasks to ensure a seamless stay.

The role requires a dynamic, service-minded personality and the ability to multitask in a busy hotel environment. Responsibilities include greeting guests, verifying payments, managing external bookings, answering calls, and maintaining safety

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task.
• Work schedule varies and may include holidays and weekends.
• Standing for extended periods, walking, pushing, lifting up to 25 lbs.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify guests' credit and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages using telephones or PMS system.
• Deposit guests' valuables in safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Serve food and beverages to guests as needed and be a lounge host.

Skills

Customer service

Multi-tasking

Communication skills

Professional demeanor

Education

High School diploma or equivalent

Tools

PMS system

Phone system

Job description

# Guest Service Agent - Full TimeSpringHill Suites by Marriott Newark Downtown - Newark, DE 19711## DescriptionOur Hotel Guest Service Agent, your primary role is to provide exceptional customer service to hotel guests. You'll assist guests with check-in and check-out procedures, handle reservations and inquiries, and address any concerns or requests they may have during their stay. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding the hotel's standards of hospitality and professionalism.Team Member Benefits:* Medical, Dental and Vision* Employer Paid Life Insurance* Other Supplemental Benefits* Employer Matched 401K* Hotel Room Discounts across multiple brands* Enhanced paid vacation, sick time and holiday payEssential Job Functions:* Greet, register, and assign rooms to guests of the hotel.* Verify customers' credit and establish payment method.* Make and confirm external reservations for dinner, entertainment, and transportation.* Compute bills, collect payments, and make change for guests.* Answer hotel phone and handle guest requests and inquiries.* Transmit and receive messages, using telephones or PMS system.* Deposit guests' valuables in hotel safes or safe-deposit boxes.* Perform bookkeeping activities, such as balancing accounts.* Serve food and beverages to guests, ensuring a positive dining experience.* Act as a private lounge host.* Practice safe work habits and use required safety equipment.* Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.* Perform other duties as requested by management.## Qualifications* High School diploma or equivalent preferred.* Previous customer service experience required or equivalent training.* Dynamic, engaging and passionate personality with the ability to multi-task* Work schedule varies and may include working on holidays, and weekends.* Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.Job descriptions and responsibilities are subject to change depending on business needs.