Guest Services Agent

Elliot Park Hotel; Minneapolis (MN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Complimentary Parking

Medical

Dental

Vision

Pet Insurance

Employer paid Life/LTD

Fully vested 401k

Employee Assistance Program

PTO

Holiday Pay (Hourly)

Recognition Program

Volunteer Initiatives

Marriott Hotel Travel Discounts

Job summary

The Elliot Park Hotel is seeking a Guest Services Agent to greet guests, manage check-in/check-out, and provide top-tier service throughout their stay. You will quickly respond to guest needs and maintain accurate guest profiles while ensuring a safe and pleasant environment.

Successful candidates will have at least two years in guest services at a full-service hotel, strong English communication, and solid computer skills. A professional appearance and teamwork are essential.

Qualifications

• Minimum two years’ experience in a Guest Services position in a full-service hotel.
• High School diploma or the equivalent.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle check-in and check-out for all guests.
• Anticipate guests’ needs and respond promptly.
• Maintain guest history and preferences.
• Ensure safety and knowledge of crisis and emergency procedures.
• Maintain high standards of appearance and professionalism.
• Coordinate with other departments to enhance guest satisfaction.

Skills

Guest Services

Customer Service

Microsoft Office

PMS (Property Management System)

Education

High School diploma or equivalent

Job description

BENEFITSFull TimeComplimentary ParkingMedicalDentalVisionPet InsuranceEmployer paid Life/LTDFully vested 401kEmployee Assistance ProgramPTOHoliday Pay (Hourly)Recognition ProgramVolunteer InitiativesMarriott Hotel Travel DiscountsPart TimePet InsuranceFully vested 401kEmployee Assistance ProgramEarned Sick and Safe TimeHoliday Pay (Hourly)Recognition ProgramVolunteer InitiativesMarriott Hotel Travel DiscountsPOSITION OVERVIEWThe Guest Services Agent is responsible for servicing guest needs before, during, and after their stay. They must be knowledgeable of all activities and areas inside of the hotel and in the surrounding area. The Guest Services Agent is responsible for the immediate needs of each guest with follow-through attention throughout their stay in an effort to provide an elevated stay to maintain the highest level of guest satisfaction.DUTIES AND RESPONSIBILITIESPerform all Front Office assigned functions to prepare and execute the ideal experience to guests.Anticipate guests’ needs and respond promptly and acknowledge all guests, however busy and regardless of time of day.Responsible for the check-in/check-out of all guests.Maintain the highest quality database of guest history, preferences, and information.Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously.Ensure the safety and well-being of guests and co-workers by maintaining a knowledge of crisis and emergency procedures.Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.Be knowledgeable of the Hotel and surrounding area.Stay current with hotel procedures by attending each pre-shift and departmental meeting set.Ensure standards are maintained at the highest level.Responsible to achieve and maintain a high guest retention ratio and high guest satisfaction scores.Maintain confidentiality of guest information and pertinent hotel data.Keep work area and public areas neat and tidy at all times.Maintain a professional and personable appearance at all times, according to hotel standards.Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community.All other duties as requested.QUALIFICATIONSMinimum two years’ experience in a Guest Services position with a full-service hotel.Must have High School diploma or the equivalent.Must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement.Ability to work effectively with co-workers as part of a team and with minimal supervision.Strong computer skills, including Microsoft Office, Property Management Systems, and other communication platforms.Good reading, writing, and oral proficiency in the English language.Flexibility to work a varied schedule, which may include weekends and holidays.Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance.Ability to stand and for entire shift.Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are made based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position.Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.