Guest Service Agent - Full Time

Sonesta International Hotels; Birmingham (AL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Agent to manage front desk operations and enhance guest experiences. The role involves registering guests, handling reservations, and ensuring compliance with health and safety laws. Candidates should possess strong communication skills and a high school diploma, with prior customer service experience preferred. Benefits include health insurance, 401(k), and hotel discounts.

Benefits

Health Insurance

401(k)

Paid Leave

Hotel Discounts

Educational Assistance

Qualifications

• At least one year of hotel or retail customer service experience preferred.
• Must obtain ServSafe certification; TIPS certification may be required.

Responsibilities

• Delivering Sonesta Service standards in all guest interactions.
• Registering guests, issuing keys, and answering calls courteously.
• Handling reservations and upselling rooms.

Skills

Communication

Problem-Solving

Math

Fluency in English

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera systems

Job description

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Job Description Summary: The Guest Services Agent (GSA) is responsible for delivering excellent service that contributes to the hotel's success by managing front desk operations and supporting the Operations Manager. The GSA is the primary point of contact for guests and manages front desk technology systems and guest relations during their shift.

Responsibilities include:

• Delivering Sonesta Service standards in all guest interactions.
• Registering guests, issuing keys, providing hotel information, and answering calls courteously.
• Processing transactions accurately and maintaining security of guest information.
• Handling reservations, cancellations, and upselling rooms.
• Supporting team coordination and promoting quality service.
• Managing guest requests, safes, and complying with health and safety laws.
• Performing additional duties as assigned.

Qualifications:

• High School diploma or equivalent.
• At least one year of hotel or retail customer service experience preferred.
• Fluent in English; other languages beneficial.
• Strong communication, math, and problem-solving skills.
• Experience with Microsoft Office and Opera systems preferred.
• Must obtain ServSafe certification; TIPS certification may be required.
• Valid driver’s license.
• Physical ability to stand, lift up to 50 pounds, and work mornings, evenings, weekends, and holidays.

Additional Information: Benefits include health insurance, 401(k), paid leave, hotel discounts, educational assistance, and more. Sonesta is an equal opportunity employer. Please complete a full application and attach a resume when applying.