Guest Service Agent (Front Desk Agent)

Concert Hospitality; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Concert Hospitality is seeking a Guest Service Agent for Hilton Garden Inn in Los Angeles. You will welcome guests, assist with check-in/check-out, answer inquiries, and provide a seamless front-desk experience using hotel systems.

This role emphasizes a warm, professional demeanor, strong communication, and the ability to work in a fast-paced hotel environment. Experience with Hilton systems like OnQ is a plus, and you will be part of a collaborative team delivering exceptional guest

Job description

Description

About Us

At Concert Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Guest Service Agent

About Hilton Garden Inn

Hilton Garden Inn offers business and leisure guests upscale and affordable accommodations with modern amenities for a hotel experience that is simply on another level. At Hilton Garden Inn, you’ll find an open, inviting atmosphere with warm, glowing service, thoughtful touches and elevated food and beverage experiences that make your stay easier and more comfortable.

You should join our team if you believe...

• In creating a guest experience that engages all 5 senses.
• Have a positive, can-do attitude and take ownership of your success.
• Want to work for a company that values the little details and knows that every guest interaction counts.
• Love learning and exploring new ways to provide excellent service.
• Enjoy being part of a team that delivers personalized storytelling experiences to guests from the moment they arrive.

You're a great fit for this role if you love...

• Enjoy engaging with guests and creating memorable connections.
• Have a passion for delivering exceptional customer service.
• Thrive in a fast-paced environment where teamwork and collaboration are key.
• Love the satisfaction that comes from turning a guest interaction into a positive experience.
• Are comfortable with using hotel management systems and technology to streamline the guest experience.

We're excited to have you join us because...

• You bring a warm, welcoming attitude to every guest interaction.
• You’re an excellent communicator who can handle guest inquiries with ease and professionalism.
• You have a passion for hospitality and are eager to contribute to a great guest experience.
• You have experience with hotel systems or are eager to learn (experience with Hilton systems like OnQ is a plus

Here’s the Core of Concert Hospitality

We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.

What else do YOU need to know…

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Requirements