Guest Service Agent / Front Desk Agent

Ocean Havens; Boston (MA); On-site; USD 37,000 - 48,000; Full time

Job summary

Boston Yacht Haven in Boston's North End is seeking a friendly Guest Service Agent to join our luxury boutique hotel and marina team. We offer full-time or part-time roles with training and career growth in a fast-paced, guest-focused environment.

You'll welcome guests, assist with concierge services, reservations, and VIP arrivals, coordinate with housekeeping, and help create memorable experiences at our harbor-front property.

Qualifications

• Previous guest service or hospitality experience preferred; training provided.
• Fluency in English required; additional languages are a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask in a dynamic environment.
• Willingness to learn and adapt to new procedures.

Responsibilities

• Welcome guests with warmth and professionalism during check-in and check-out.
• Deliver exceptional customer service while anticipating and exceeding guest expectations.
• Assist guests with concierge services, local recommendations, transportation, and special requests.
• Answer phones, manage reservations, and respond promptly to guest inquiries.
• Coordinate with housekeeping and maintenance to maintain high standards.
• Collaborate with colleagues across properties to ensure seamless guest experiences.
• Process payments, invoices, and maintain accurate records in management systems.
• Cross-train in marina operations and other departments to support operations.
• Assist with VIP arrivals, events, and marina guest services as needed.
• Perform other duties as assigned by management.

Skills

Guest experience

Communication skills

Multitasking

Teamwork

Problem-solving

Job description

Guest Service Agent (Full-Time or Part-Time)

Boston Yacht Haven
Boston, Massachusetts

About Us

Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina located in the heart of Boston's historic North End. Offering an exclusive guest experience with breathtaking harbor views, we are known for personalized service, attention to detail, and creating memorable stays for travelers from around the world.

We're currently looking for an enthusiastic, service-oriented Guest Service Agent to join our team on either a full-time or part-time basis. If you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we'd love to meet you.

Whether you're beginning your hospitality journey or looking to continue building your career in luxury accommodations, this is an excellent opportunity to learn from experienced hospitality professionals in a supportive, team-focused environment.

Location:
Boston Yacht Haven
North End Waterfront – conveniently located near the Aquarium and Haymarket MBTA stations.

Visit Our Website: www.thebostonyachthaven.com

Why You'll Love Working Here

• Work alongside seasoned hospitality professionals who are passionate about guest service.
• Gain valuable experience in a luxury boutique hotel and marina environment.
• Build skills that can open doors to a rewarding career in hospitality.
• Enjoy a collaborative, welcoming workplace where no two days are the same.

What You'll Do

As a Guest Service Agent, you'll play an important role in creating exceptional guest experiences from arrival through departure.

Responsibilities include:

• Welcome guests with warmth and professionalism during check-in and check-out.
• Deliver exceptional customer service while anticipating and exceeding guest expectations.
• Assist guests with concierge services, local recommendations, transportation, and special requests.
• Answer phones, manage reservations, and respond promptly to guest inquiries.
• Coordinate closely with housekeeping and maintenance to ensure guest rooms and public areas meet our high standards.
• Collaborate with colleagues across our collection of properties to provide seamless guest experiences.
• Process payments, invoices, and maintain accurate records using hotel and marina management systems.
• Cross-train in marina operations and other departments to support overall property operations.
• Assist with VIP arrivals, special events, and marina guest services as needed.
• Perform other duties as assigned by management.

What We're Looking For

• Excellent communication skills and the ability to create genuine connections with guests.
• Strong organizational and multitasking abilities in a dynamic environment.
• Positive attitude, reliability, professionalism, and a willingness to learn.
• Ability to work independently while also contributing to a collaborative team.
• Hospitality or customer service experience is preferred, but not required—we provide training.
• Fluency in English (reading, writing, and speaking) is required. Additional languages are a plus.
• Ability to stand and sit for extended periods and occasionally lift, push, pull, or carry up to 20 pounds.
• A proactive problem-solver who remains calm and resourceful under pressure.

Schedule & Availability

We are flexible for either Full-Time or Part-Time.

Our front desk is staffed between 8:00 AM and 6:00 PM, with occasional after-hours support as business needs require.

Availability to work weekends and holidays is required. Flexible weekday scheduling is available based on business needs and your availability.

Join Our Team

If you're looking for more than just a job, this is an opportunity to become part of a close-knit team dedicated to creating exceptional guest experiences. Whether you're launching your hospitality career or bringing previous experience to a luxury boutique property, Boston Yacht Haven offers a welcoming environment where you can learn, grow, and make a meaningful impact every day.

We look forward to meeting you!

Equal Employment Opportunity

Boston Yacht Haven is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on qualifications, merit, business needs and the ability to perform the essential functions of the position. We welcome applicants of all backgrounds and provide equal employment opportunities without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, marital status or any other characteristic protected by applicable federal, state or local law.