Guest Service Agent

Hyatt Place Warwick Providence Airport; Warwick (RI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to greet guests, check in/out, and support smooth front-desk operations. This role combines friendly service with the ability to manage multiple tasks and prioritize guest needs to ensure a memorable stay.

The candidate will handle phone inquiries, process charges, and coordinate with departments to resolve questions. A positive attitude, attention to detail, and the ability to work both independently and within a team are essential.

Qualifications

• A keen eye for detail, time management and great customer service skills.

Responsibilities

• Greeting and thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms and handling administrative duties.
• Answering phone calls.
• Posting charges to guest accounts.
• Following a daily operations checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests to meet their needs.

Skills

Detail orientation

Time management

Customer service

Job description

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests. Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay. The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift. They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent.

Responsibilities:

• Greeting & Thanking guests in a sincere and friendly manner
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties
• Answering phone
• Posting charges to appropriate accounts
• Performing duties on a daily checklist
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Job Requirements:

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.

• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family.Full time associates can enroll in medical, dental and vision coverageand part-time associates averaging 17.5 hours a weekcan enroll in dental and vision coverage.Everyone’s needs aredifferent and there is something for everyone with numerous supplemental insurances to choose from.

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401kPlan-Nobody wants to work forever, start planning for your future now.

HotelDiscounts-It’s one of the biggest industry perks.

Shoes for Crews-All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Source: Hospitality Online