Guest Service Agent — Elevate Front Desk Experience

Residence Inn Kansas City Olathe; Olathe (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Job summary

Residence Inn Kansas City Olathe is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner according to brand and sustainability standards. You will handle check-in/check-out, assign rooms, process payments, and manage reservations using the PMS system while aiming to maximize guest satisfaction and smooth operations.

The role requires standing for long periods and may include weekends or holidays.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

PMS knowledge

Communication skills

Education

High School diploma or equivalent

Tools

PMS system

Job description

Residence Inn Kansas City Olathe is seeking a Guest Service Agent to greet, register and service guests in a friendly, courteous manner according to brand and sustainability standards. You will handle check-in/check-out, assign rooms, process payments, and manage reservations using the PMS system while aiming to maximize guest satisfaction and smooth operations.

The role requires standing for long periods and may include weekends or holidays.