Guest Experience Agent — Same-Day Pay, Perks & Growth

Fairfield Inn Kansas City, KS; Kansas City (KS); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Vacation pay

Employee assistance program

Discounted hotel rates

Flexible scheduling

Job summary

Fairfield Inn Kansas City, KS is seeking a friendly Guest Services Representative to greet guests, manage check-ins and check-outs, and handle reservations with accuracy and professionalism.

The role emphasizes cash handling, courteous service, and knowledge of hotel services. Candidates should have strong communication skills and be able to work a flexible schedule on-site with Marriott-brand experience considered a plus.

Qualifications

• High School diploma or equivalent.
• Customer service experience preferred, especially in hospitality.
• Ability to communicate clearly and handle cash and payments accurately.

Responsibilities

• Greet and check in/out guests efficiently and courteously.
• Handle guest reservations, phone inquiries, and information requests.
• Process payments, maintain cash bank, and complete daily reports.
• Assist guests with luggage and provide local area information.
• Promote hotel programs and services to guests.

Skills

Guest service

Cash handling

Computer skills

Reservation system

Communication

Education

High School diploma

Tools

POS system

Reservation software

Job description

Fairfield Inn Kansas City, KS is seeking a friendly Guest Services Representative to greet guests, manage check-ins and check-outs, and handle reservations with accuracy and professionalism.

The role emphasizes cash handling, courteous service, and knowledge of hotel services. Candidates should have strong communication skills and be able to work a flexible schedule on-site with Marriott-brand experience considered a plus.