Guest Service Agent-DoubleTree by Hilton Hotel Kansas City Overland Park

Hilton Worldwide, Inc.; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their dynamic team. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. You will be responsible for greeting guests, managing check-ins and check-outs, and ensuring that every guest feels welcomed and valued. If you have a knack for customer service and enjoy working with people, this opportunity offers a chance to shine in the hospitality industry while being part of a globally recognized brand known for its commitment to quality and service.

Qualifications

• Previous experience in customer service is preferred.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist guests with check-out and handle payment transactions.
• Resolve guest inquiries and complaints in a timely manner.

Skills

Customer Service

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma

Tools

Point-of-Sale System

Computer Skills

Job description

Job Description - Guest Service Agent - DoubleTree by Hilton Hotel Kansas City Overland Park (HOT0BIQS)

Job Number:

HOT0BIQS

Work Locations

: DoubleTree Overland Park @ Corp Woods 10100 College Blvd Overland Park 66210-1462

Exciting opportunity at DoubleTree by Hilton Hotel Kansas City - Overland Park! We are looking for a customer-oriented individual to join our team as a Guest Service Agent! The ideal candidate would have previous experience in customer service and the ability to work a full flexible schedule that includes nights, weekends, and holidays. Do you have a passion for making memorable guest experiences? If so, this is the role for you. Apply Today!

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process including, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the location of their room and/or has a bell person accompany them.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Job:

Guest Services, Operations, and Front Office