Guest Service Agent-DoubleTree by Hilton Hotel Kansas City Overland Park

Hilton Global in; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a renowned industry leader in hospitality as a Guest Service Agent at a vibrant hotel in Overland Park. This role offers the opportunity to create memorable experiences for guests by providing exceptional service and support. You will be responsible for greeting guests, managing check-ins and check-outs, and addressing any inquiries or concerns with professionalism and care. If you are passionate about hospitality and thrive in a dynamic environment, this position is perfect for you. Become part of a team that values integrity, teamwork, and a commitment to excellence!

Qualifications

• Previous experience in customer service is preferred.
• Strong communication skills to assist guests effectively.

Responsibilities

• Greet and register guests, ensuring a welcoming experience.
• Handle guest check-outs and manage billing accurately.
• Respond to guest requests and resolve issues promptly.

Skills

Customer Service

Flexibility

Problem Solving

Communication

Upselling Techniques

Job description

Guest Service Agent - DoubleTree by Hilton Hotel Kansas City Overland Park

Join our team at DoubleTree by Hilton Hotel Kansas City - Overland Park as a Guest Service Agent! We seek a customer-oriented individual with previous experience in customer service and flexibility to work nights, weekends, and holidays. If you are passionate about creating memorable guest experiences, apply today!

What will I be doing?

As a Guest Services Agent, you will greet and register guests, check guests out, and ensure outstanding service and profitability. Your tasks will include:

• Greeting guests, completing registration, inputting and retrieving information, confirming details, selecting rooms, coding keys, promoting marketing programs, providing welcome packets, and guiding guests to their rooms.
• Assisting with check-out, ensuring accurate billing, handling payments, processing credit/debit cards, converting foreign currency, and managing gift certificates.
• Having thorough knowledge of hotel offerings, local area, and general information to answer guest inquiries.
• Using up-selling techniques to promote hotel services and maximize occupancy.
• Responding to guest requests and resolving issues promptly and courteously.
• Handling guest complaints, conducting research, and negotiating solutions for satisfaction.
• Receiving, relaying, and managing messages for guests.

What are we looking for?

Hilton, founded in 1919, is a leader in hospitality, known for innovation, quality, and success. We value:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in our industry and communities.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions and decisions.
• Now: Operating with urgency and discipline.

Additionally, we seek attributes like quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury resorts to mid-priced hotels. For nearly a century, we have provided exceptional service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," uniting our team to create remarkable experiences worldwide. Our Team Members are at the heart of this mission!