Guest Service Agent 7-3pm and 3-11pm

Priority Dispatch Corp.; Durham (NC); On-site; USD 26,000 - 34,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly welcome guests, manage check-ins/outs, and provide expert local guidance. You will create seamless, memorable experiences through speed, accuracy, and genuine care while representing the Daly Seven brand.

You will assist guests with reservations, promote the franchise membership club, and help locate lodging when the hotel is full, ensuring guest satisfaction at every step.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for extended periods, lift up to 10 pounds, bend, stoop, and climb stairs.
• Must be available for 7-3pm and 3-11pm shifts.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays.
• If our hotel is full, proactively help guests find lodging via referrals.

Skills

Customer service

Verbal communication

Written communication

Computer skills

Education

High School/GED

Job description

Overview

Position Type

Full-Time/Part-Time

Job Shift

Any

High School/GED

Travel Percentage

None

Category

Hospitality - Hotel

Description

As a Guest Service Agent atDaly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do
Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.
• Must be available for 7-3pm and 3-11pm shifts