Guest Service Agent - $18/hr

Empire Executive Inn LLC; Village of Suffern (NY); Vor Ort; USD 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Team member hotel discount

Uniforms provided

Health, dental, vision benefits

Paid PTO

401k with employer match

Zusammenfassung

Crowne Plaza Suffern in New York seeks a friendly Guest Service Agent to manage front desk tasks, greet guests, and deliver excellent service. You will handle registrations, reservations, and inquiries with accuracy and courtesy.

Responsibilities include processing payments, balancing cash at shift start/end, upselling rooms, and coordinating with housekeeping to ensure smooth room turnover. Prior experience in guest relations is preferred.

Qualifikationen

• High school diploma or equivalent.
• 3–12 months in guest relations or related role.
• Excellent computer and cash handling skills.
• Sociable, outgoing, guest-service oriented demeanor.

Aufgaben

• Handle guest registration, room assignments, and check-ins/outs.
• Provide room rate quotes, upsell, and handle guest requests.
• Verify registrations, process payments, and balance folios.
• Resolve guest inquiries and direct them to hotel services and local attractions.
• Maintain professional phone etiquette and assist with reservations.

Kenntnisse

Customer service

Cash handling

Computer skills

Communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians-driven detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Guest Service Agent - $18/hr

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILITIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

Ability to stand on your feet for extended periods of time

Bending and lifting to support organization of the hotel and offices

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for all that New York has to offer, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk! Click here to learn more about what makes Crowne Plaza Suffern a one-of-a-kind in the northeast. We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.