Guest Service Agent - $18/hr

Valor Hospitality Partners, LLC; Village of Suffern (NY); Presencial; USD 36 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Resumo da oferta

Crowne Plaza Suffern is seeking a Front Desk Guest Relations Associate in Suffern, NY. You will check guests in and out, handle reservations, upsell rooms, and provide local directions and recommendations.

The role requires attention to detail, strong computer and cash handling skills, and a friendly, guest-focused demeanor to ensure a positive experience for all visitors.

Qualificações

• High school diploma or equivalent required.
• Experience in guest relations preferred.
• Excellent computer and cash handling skills.

Responsabilidades

• Handle guest registration and room assignments.
• Provide quotes for room rates and upsell guests.
• Pre-register, block reservations and manage same-day or future bookings.
• Manage check-ins/check-outs and balance folios.
• Resolve guest complaints and assist with inquiries about hotel services.
• Coordinate between Front Desk and Housekeeping.

Conhecimentos

Cash handling

Customer service

Communication

Computer skills

Reservation tools

Formação académica

High school diploma or equivalent

Ferramentas

POS system

Reservation software

Descrição da oferta de emprego

**POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices # # BENEFITS PACKAGE* Competitive Salary* Daily Pay!* Team Member Hotel Discount Program* Uniforms Provided for most positions* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO* 401k with employer match* Food and Beverage Discounts* Tuition ReimbursementIf you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for all that New York has to offer, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Crowne Plaza Suffern a one-of-a-kind in the northeast.