Guest Service Agent

Hireology; Winston-Salem (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Company Paid Life & Disability

Voluntary Life Products

PTO/Sick/Floating Holiday

Job summary

Hireology is seeking a dedicated Guest Service Agent to provide exceptional service to hotel guests in Winston-Salem, NC. You will manage check-in/check-out, answer inquiries, operate the phone system, and help maintain accurate reservation and payment records.

The role requires strong communication, problem-solving, and the ability to work with various computer applications. Weekend and holiday availability is expected, with potential overtime.

Qualifications

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.
• Previous guest service experience preferred but not required.

Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete end of shift reports and deposits per cash-handling procedures.

Skills

Guest service

Verbal communication

Computer applications

Weekend/holiday availability

Hospitality experience (preferred)

Tools

Reservation software

Job description

Guest Service Agent

Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Key Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete end of shift reports and deposits per cash-handling procedures.

• Report safety/security concerns.
• Maintain an organized and clean work area.
• Perform other duties as needed or directed.

Qualifications

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.
• Previous guest service experience preferred but not required.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to creating an inclusive environment for all employees.