Guest Service Agent

Livermore Residence Inn by Marriott; Livermore (CA); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits package

Paid vacation

Job summary

Livermore Residence Inn by Marriott in Livermore, CA is seeking a friendly Guest Service Agent/Front Desk Agent for a part-time role. You will greet guests, check-in, register rooms, handle calls, and assist with requests to ensure a positive stay.

Ideal candidates have 0–1+ year of customer service experience, a passion for hospitality, and high integrity with guest records. Competitive pay, daily pay, and benefits are offered.

Qualifications

• 0-1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience
• Ability to handle confidential information with integrity
• Ability to answer and route calls accurately

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential guest records with integrity
• Answers and routes guest calls and messages
• Maintains cash drawer and records
• Assists with sales and marketing as directed by GM
• Replenishes continental breakfast and keeps common areas clean
• Performs laundry functions as directed
• All other duties as assigned

Skills

Customer service

Hospitality

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Agent

Livermore Residence Inn, Livermore, CA, US

1 Attachments

3 days ago Requisition ID: 10937

Salary Range: $18.00 To $20.00 Hourly

Guest Service Agent/Front Desk Agent

Livermore Residence Inn by Marriott

Part Time

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Based on Employment status
• Paid vacation

SUMMARY

Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration card, reservation cards, and property walks
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass-on log
• Replenishes continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean
• Performs laundry functions as directed
• All other duties as assigned

What we are looking for:

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability toanswer and route calls as appropriate; takes guest messages with accuracy.