Guest Service Agent

Valor Hospitality Partners; United States; Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision,Life

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Descripción de la vacante

Valor Hospitality Partners is seeking a Front Desk professional to warmly welcome guests, manage check-in/check-out, and handle reservations with accuracy and courtesy. You will quote room rates, provide information about local attractions, and assist guests with special requests, ensuring a smooth experience from arrival to departure.

The role emphasizes professional communication, reliable cash handling, and teamwork with housekeeping and other hotel departments to maintain high standards of

Formación

• High school diploma or equivalent experience.
• 3–12 months of related guest relation/front desk experience.
• Excellent computer and cash handling skills; sociable, outgoing demeanor.
• On-the-job training; ability to communicate hotel services to guests.

Responsabilidades

• Check guests in and out, quote room rates, up-sell, and collect payments.
• Verify registration cards for accuracy (name, payment type, rate, market segment).
• Pre-register and block reservations, including same-day and future bookings.
• Manage check-ins/outs per hotel policies and balance cash at shift end.
• Resolve guest complaints and assist with inquiries about hotel services and local attractions.
• Handle phone inquiries and provide general knowledge to callers.
• Cancel reservations and greet guests professionally.
• Coordinate between Front Desk and Housekeeping to manage rooms.

Conocimientos

Cash handling

Computer skills

Guest service

Communication

Educación

High school diploma or equivalent

Herramientas

POS system

Descripción del empleo

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians-driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

#

BENEFITS PACKAGE

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement