Guest Service Agent

Hyatt Place Flushing; Town of Providence (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Employee discount

Life insurance

Parental leave

Referral program

Job summary

Hyatt Place Flushing is seeking a Guest Service Agent (Host) to deliver outstanding guest experiences in a fast-paced hotel environment. You will handle check-ins/outs, guest inquiries, and assist with LOB services within a collaborative team.

The role requires friendly, professional service, ability to multi-task, and flexibility for AM/PM/overnight shifts, weekends and holidays. Prior guest service and F&B knowledge is a plus.

Qualifications

• Customer service and cash handling experience is required.
• Must have schedule flexibility for AM/PM/Overnight shifts, weekends and holidays.
• Proficiency in English including speaking, reading and writing. Chinese is a plus.
• Must be able to multi-task.
• Must be 18 years or older to serve and pour alcohol in New York.
• Ability to learn quickly in a fast-paced guest-facing role.
• High school diploma or equivalent.
• Ability to lift, pull, and push moderate weight (min. 50 lbs).
• Basic computer skills: MS Word/Excel/Internet Explorer.

Responsibilities

• Assist guest with check-in and check-out processes, verifies registration and credit information.
• Provide information and coordinate guest requests for special arrangements.
• Answer hotel phones courteously and efficiently per Hyatt Place standards.
• Prepare and stock beverages/food items, operate POS system.
• Serve food and beverages with friendly, professional service.
• Maintain clean, organized guest areas and assist with luggage and directions.

Skills

Customer service

Cash handling

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Point-of-Sale system

Microsoft Word

Excel

Job description

About us

We are professional, fun and supportive. Our work environment includes:

• Growth opportunities
• Lively atmosphere
• Company perks
• On-the-job training
• Safe work environment
• International workforce
• Free parking

Guest Service Agent (Host)

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt, where the style is relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And Gallery Hosts are the key to bringing it to life.

At Hyatt Place, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt Place associates work in an environment that demands exceptional performance, yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

The Host contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence.

The Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials:

• Greet every guest with a smile
• Use guest's name at every opportunity
• Provide quick and efficient service
• Offer assistance and provide options
• Thank the guest and invite them back

This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the Assembly Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required, food and beverage experience is a plus.

Qualifications

• Customer service and cash handling experience is required.
• Must have schedule flexibility for AM/PM/Overnight shifts, weekends and holidays.
• Proficiency in English include speaking, reading and writing. Chinese is a plus.
• Must be able to multi-task.
• Must be 18 years or older to serve and pour alcohol in New York.
• Ability to learn quickly and work in a fast-paced position with guest interaction.
• A true desire to satisfy the needs of others in a fast-paced environment.
• High school diploma or equivalent.
• Ability to lift, pull, and push moderate weight (minimum of 50 lbs).
• Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
• Driver's license and reliable transportation including a clean driving record is a plus.

Responsibilities and Job Functions

• Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake up calls, future reservations, etc.
• Courteously and efficiently provides information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services; informs guests of hotel services, features and room amenities.
• Answer hotel telephones courteously and efficiently following Hyatt Place standards.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the Point-of-Sale system.
• Assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service.
• Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations.

At Meyer Jabara Hotels, we strive to build more than just a strong team - we build a meaningful culture. That's where the J Quality comes in. It's our promise to seek out people who bring more than skills - they bring purpose, energy, and a sense of community.

The J Quality is about the Three J's

• JOY in celebrating everyday moments
• JUMP in when there's an opportunity to help
• JOIN in with others to serve and succeed as one

What is your JQ?

https://www.youtube.com/watch?v=qAGd0FhBqJs&feature=youtu.be

Job Type

Full-time/ Part-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Vision insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan

Work Location

In person

*The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.