Guest Service Agent

Hyatt Hotels; Town of Ithaca (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a leading hotel, where you'll be the friendly face welcoming guests and ensuring their comfort. This role offers a chance to develop your career in hospitality, with opportunities for advancement to supervisory positions. You'll engage directly with guests, manage their reservations, and address any concerns they may have, all while adhering to high standards of service. Enjoy a supportive work environment with competitive wages and a range of benefits that support your health and well-being. If you thrive in a fast-paced setting and are passionate about providing excellent service, this position is perfect for you.

Benefits

Medical, Dental, and Vision Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Program

Educational and Professional Development

Referral Bonus Program

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and assist guests with their needs.
• Register guests and manage reservations.
• Resolve guest complaints and ensure satisfaction.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma

Tools

PMS Systems

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage during peak periods or staffing shortages.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time opportunities.
• Medical, Dental, and Vision Health Insurance.
• Paid Time Off.
• 401k Company Match.
• Daily Pay.
• Free Basic Life Insurance.
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts.
• Commuter Transit and Parking Benefits.
• Employee Assistance and Wellness Program.
• Educational and Professional Development.
• Referral Bonus Program.

Work Environment and Context

• Work schedule varies and may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other protected group.

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