Guest Service Agent

Drury Hotels Company, LLC; Tempe (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts and free room nights

401(k) company-matched

Job summary

Drury Plaza Hotel - 1780 W. Ranch Road, Phoenix, AZ 85284 is seeking a friendly hotel front desk associate. You will greet guests, check them in and out, promote programs, and maintain accurate guest records with a courteous, efficient approach.

You will handle cash transactions, monitor guest satisfaction, and resolve issues promptly. The role includes assisting with breakfast service and Kickback in the evenings, while upholding Drury's hospitality standards.

Qualifications

• Friendly, highly organized communicators and multitaskers with these qualifications.
• Demonstrated attention to detail while handling multiple tasks simultaneously.
• Familiarity with handling money, making change, and using office machines in day-to-day activities.
• Ability to speak and receive direction in English (written and verbal).
• Willingness and ability to work alone as scheduled.

Responsibilities

• Perform front desk functions: check-in/check-out, promote programs, maintain guest records and ensure guest satisfaction.
• Handle cash, monitor satisfaction, and resolve problems with a +1 Service attitude.
• Assist with breakfast service and Kickback, including setup, service and cleanup.
• Present a high standard of integrity, service, and hospitality consistent with Drury culture.

Skills

Friendly communication

Multitasking

Attention to detail

Cash handling

English proficiency

Independent work

Job description

Property Location:Drury Plaza Hotel - 1780 W. Ranch Road , Phoenix, Arizona 85284You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!