Guest Service Agent

Drury Hotels Company, LLC; Montgomery (AL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Flexible scheduling

Paid time off

Free room nights

401(k)

Job summary

Drury Hotels Company, LLC is seeking a friendly front desk associate to greet guests, check them in and out, and ensure a seamless stay. You will manage reservations, cash handling, and guest records with a focus on positive guest experiences.

The role supports breakfast and evening service, maintains high service standards, and promotes Drury programs while contributing to a welcoming, safe hotel environment.

Qualifications

• Customer service-focused frontline role.
• Cash handling and basic financial transactions.
• Ability to manage multiple tasks with accuracy and courtesy.

Responsibilities

• Greet guests and provide warm, efficient service at check-in/out.
• Promote programs, maintain guest records, and handle cash transactions.
• Assist with breakfast and evening service as needed and keep front desk areas tidy.

Skills

Customer service

Cash handling

Attention to detail

English proficiency

Front desk operations

Education

High school diploma

Tools

POS system

Office machines

Job description

Property Location: Drury Inn & Suites - 1124 Eastern Blvd. , Montgomery, Alabama 36117-1942

You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family‑owned and operated hotel system, we honor and enhance the Drury legacy of world‑class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.

EOE Explore Our Culture