Guest Service Agent

Peachtree Group Hospitality Management; Sewanee (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated individual to join their team at a charming inn in Sewanee. This role focuses on providing exceptional customer service by managing check-ins and check-outs, processing payments, and assisting guests with their needs. Ideal candidates will demonstrate strong communication and problem-solving skills, ensuring a welcoming atmosphere and high standards of guest satisfaction. If you are passionate about hospitality and enjoy making guests feel at home, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Strong communication and problem-solving skills.

Responsibilities

• Process check-ins/outs and secure payments from guests.
• Assist guests with reservations and ensure their satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

SEWANEE INN - UNIV SOUTH
1237 University Ave
Sewanee, TN 37375, USA

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service.