Guest Service Agent

Peachtree Group; Sewanee (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Agent to join their team. In this entry-level role, you will be the friendly face of the company, responsible for ensuring guest satisfaction through efficient check-ins and check-outs, as well as addressing requests and concerns with a professional touch. This position offers a comprehensive benefits package, including medical and dental insurance, a 401(k) retirement match, and generous paid time off. If you are passionate about delivering exceptional customer service and want to grow in a supportive environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a friendly demeanor.
• Ability to handle guest requests and complaints professionally.

Responsibilities

• Process check-ins and check-outs efficiently.
• Assist guests with reservations and inquiries promptly.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Peachtree Group.

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction, anticipating guest needs, exceeding expectations, and implementing creative solutions while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other