Guest Service Agent

The Inns of Sanibel; Sanibel (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Inns of Sanibel seeks a Guest Service Agent to oversee day-to-day front desk operations, check-ins/outs, guest requests, and local information. You will help maximize occupancy and revenue by accurate record-keeping and friendly guest interactions.

Qualifications include a high school diploma or GED, at least 1 year in hospitality, and strong organizational, communication, and multitasking skills. Flexibility for various shifts, including evenings and weekends, is expected.

Qualifications

• High School Diploma or GED; an associate's degree preferred.
• At least 1 year of hotel or hospitality experience.
• Ability to multitask and solve problems.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Register guests into the computer system and verify IDs, reservations, addresses, and payment methods.
• Demonstrate knowledge of room categories, rates, packages, and local attractions; assist with bookings.
• Handle cash transactions and balance the cash drawer; print reports for accounting.

Skills

Guest service

Cash handling

Communication

Multitasking

Teamwork

Education

High School Diploma/GED

Associate’s degree

Tools

Hotel software

Job description

As a Guest Service Agent, your primary responsibilities will be the day-to-day shift operations at the front desk. This includes completing daily tasks and checklists and satisfying guest requests or requirements while ensuring a wonderful stay. The GSA will also assist with check-in and check-out processes and provide guests with information about the hotel and local areas. They will also maintain accurate records to maximize room revenue and occupancy. You will be responsible for performing the following tasks to the highest standards.

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Register guests into the computer system and verify ID’s, reservations, addresses, and methods of payment.
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties and information about local attractions, restaurants, etc. Assist with booking reservations.
• Handle cash transactions and maintain a balanced cash drawer. Print any corresponding reports for accounting.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests promptly. Assist in resolving any guest issues. Informing the following shift of any issues that require follow-up
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Maintain a clean lobby and retail areas.
• Assist the FOM or any other manager with assigned duties as requested.

Qualifications

• High School Diploma/GED or, associate’s degree required.
• A minimum of 1 year’s hotel or hospitality experience.

Additional qualifications

• Excellent organizational and team management skills.
• Flexibility to work various shifts, including evenings and weekends.
• Ability to multitask and problem-solve.