Guest Service Agent

Peachtree Group Hospitality Management; Saint Paul (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking an enthusiastic individual for an entry-level position focused on guest service excellence. In this role, you will be responsible for processing check-ins and check-outs, managing payments, and assisting guests with their needs. You'll be part of a team that values high standards of quality and aims to exceed guest expectations. With a comprehensive benefits package and a commitment to work-life balance, this opportunity is perfect for someone looking to start their career in the hospitality industry.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle payment processing and billing adjustments.

Responsibilities

• Process check-ins and check-outs efficiently while ensuring guest satisfaction.
• Assist guests with reservations and special requests in a timely manner.

Skills

Guest Service

Payment Processing

Reservation Management

Education

High School Diploma

Job description

This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This role involves anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while adhering to brand standards.

**Job Details:**
This position offers a comprehensive benefits package including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industry

• Hospitality