Guest Service Agent

HHM Hospitality; New York, Indianapolis (NY, IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a dynamic team as a Guest Service Agent at a leading hospitality firm. This role offers the chance to connect with guests, ensuring their needs are met with exceptional service. You'll register guests, manage reservations, and handle payments, all while contributing to a welcoming atmosphere. With opportunities for advancement to supervisory roles, this position is perfect for those looking to grow in the hospitality industry. Enjoy competitive wages, comprehensive benefits, and a supportive work environment that values your contributions. If you have a passion for service and a desire to excel, this is the opportunity for you!

Benefits

Health Insurance (Medical, Dental, Vision)

Paid Time Off

401k with Company Match

Daily Pay Option

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness Programs

Opportunities for Professional Development

Referral Bonus Program

Qualifications

• Customer service experience is essential for this role.
• Knowledge of PMS systems is preferred for efficient operations.

Responsibilities

• Greet guests and assist with their needs promptly.
• Handle guest complaints and ensure overall satisfaction.

Skills

Customer Service

PMS Systems Knowledge

Communication Skills

Education

High School Diploma

Job description

Overview

Opportunity: Guest Service Agent

Greet, register, and serve guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Potential advancement to Front Desk Supervisor, Sales Coordinator, Front Office Manager, or Sales Manager.

Your Focus

• Immediately greet guests and assist with their needs.
• Register guests and assign rooms.
• Establish payment methods and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via telephone or PMS system.
• Respond promptly to guest requests.
• Handle guest complaints, escalating when necessary.
• Secure guests' valuables in hotel safes if not in rooms.
• Perform bookkeeping activities like balancing accounts and audits.
• Monitor guest satisfaction scores and work to improve them.
• Follow safety procedures, wear protective equipment, and adhere to MSDS and OSHA standards.
• Assist in breakfast service or with luggage during peak times or staffing shortages.
• Ensure overall guest satisfaction.
• Perform additional duties as assigned by management.

Your Background and Skills

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems is preferred.

HHM Hotels Benefits and Perks

• Competitive wages for full-time and part-time roles.
• Health insurance (Medical, Dental, Vision).
• Paid Time Off.
• 401k with company match.
• Daily Pay option.
• Free basic life insurance.
• Access to TELUS Health for confidential work-life support.
• Travel discounts.
• Commuter transit and parking benefits.
• Employee assistance and wellness programs.
• Opportunities for professional development.
• Referral bonus program.

Work Environment and Context

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected group.

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