Guest Service Agent

Drury Hotels Company, LLC; Richardson (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200 (bonus is

Job summary

Drury Plaza Hotel – Richardson is recruiting a Guest Service Agent to warmly welcome guests at check-in and check-out, handle reservations, and promote hotel programs. You will assist with breakfast service and maintain accurate guest records with a friendly, professional demeanor.

We value a can-do spirit, attention to detail, and strong communication. This on-site role offers a positive team environment, room-night discounts, and opportunities for growth within a nationally recognized hotel

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, including checking guests in and out, promoting programs, maintaining guest records, cash handling, and monitoring satisfaction.
• Assist with breakfast and 5:30 p.m. Kickback service, including food preparation, setup, guest service, and cleanup.

Job description

## Guest Service AgentApply: 165 Cityline Drive, Richardson, TX 75082: Full time: Posted Today: R404913PM-11PM SHIFTProperty Location:Drury Plaza Hotel - 165 Cityline Drive , Richardson, Texas 75082## ## **You belong at Drury Hotels.**Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.**WHAT YOU CAN EXPECT FROM US****So. Much. More.**Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.* *Incentives -*Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)* *Work-life-balance* – Flexible scheduling, paid time off, hotel discounts and free room nights* *Career growth -*Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year* *Health and well-being -*Medical, dental, vision, prescription, life, disability and Team Member Assistance Program* *Retirement -*Company-matched 401(k)* *Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025**What you will do:****Serve as the happy, helpful face of our hotel to guests entering and departing our front door.**Ensure exceptional, positive experiences for our diverse team members and guests.* Assist guests in a friendly, efficient, courteous, and professional manner.* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.**What we expect of you:****With your can-do spirit and unique personality, you will shine at Drury Hotels.**We seek friendly, highly organized communicators and multitaskers with these qualifications.* Warm and friendly manner in relating to and interacting with the public* Demonstrated attention to detail while handling multiple tasks simultaneously* Familiarity with handling money, making change, and using office machines in day-to-day activities* Ability to speak and receive direction (written and verbal direction) in English* Willingness and ability to work alone as scheduled