Guest Service Agent

Drury Hotels Company, LLC; Arlington (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Mentorship

Health benefits

401(k) matching

Awards recognition

Job summary

Drury Hotels is seeking a polished Front Desk Associate to welcome guests and ensure a seamless check-in experience at the Arlington property. You will assist guests with inquiries, promote hotel programs, handle cash, and maintain accurate records while delivering a positive, +1 Service attitude.

Join a culture recognized by Newsweek's America's Greatest Workplaces 2025 and enjoy incentives, flexible scheduling, hotel discounts, and opportunities for professional growth through mentorship and

Qualifications

• Friendly, organized, and effective communicator with guests.
• Able to multitask and handle multiple guests smoothly.
• Experience handling cash and operating basic office equipment.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Promote hotel programs and maintain guest records.
• Provide courteous, professional guest service and problem resolution.
• Assist with breakfast and Kickback service as needed.
• Ensure guest satisfaction and maintain standards of integrity and hospitality.

Skills

Friendly demeanor

Multitasking

Cash handling

English proficiency

Tools

Cash register

Job description

Property Location: Corporate - 101 West Road to Six Flags , Arlington, Texas 76011 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More. Just as our guests deserve more, so do you deserve more.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

• With your can-do spirit and unique personality, you will shine at Drury Hotels.
• We seek friendly, highly organized communicators and multitaskers with these qualifications.
• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled
• Rise. Shine. Work Happy.
• Hiring Immediately!

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