Guest Service Agent

Peachtree Group; Prattville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Associate Emergency Foundation

Job summary

StudioRes Prattville, a new extended‑stay hotel, is opening in Prattville, Alabama. We are seeking a friendly Guest Service Agent to welcome guests, handle check‑ins/outs, secure payment, verify and adjust billing, and assist with reservations and requests in a professional manner to ensure guest satisfaction.

Join our opening team to help shape the guest experience, build operational excellence, and foster a positive team culture from day one, with Peachtree Group as the owner.

Responsibilities

• Processing check-ins/outs, securing payment, and adjusting billing.
• Assisting guests with reservations and special requests in a friendly, professional manner.

Job description

Join the Opening Team at StudioRes Prattville!

Be part of something new and exciting at StudioRes Prattville, a newly built extended‑stay hotel located in the growing Prattville, Alabama market. As a member of our opening team, you'll have the unique opportunity to help shape the guest experience, establish operational excellence, and build a positive team culture from day one. Join us as we open our doors and create exceptional experiences for guests while building a rewarding career in hospitality with Peachtree Group.

We are seeking a dedicated and service-focused Guest Service Agent to help create exceptional experiences for our guests. The Guest Service Agent is responsible for processing check‑ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Benefits

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide paid holidays and paid time off.
• Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Peachtree Group is proud to be an Equal Opportunity Employer and an E‑Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.