Front Desk - Guest Service Agent (Full-time) Hilton Garden Inn Sacramento Airport Natomas

WS Management Inc.; Sacramento (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hospitality is seeking a Front Desk - Guest Service Agent for the Hilton Garden Inn Sacramento Airport Natomas. The ideal candidate will be the first point of contact for guests, responsible for ensuring exceptional service and handling inquiries efficiently. This full-time role requires a flexible schedule and the ability to thrive in a fast-paced environment, contributing to memorable guest experiences.

Qualifications

• Demonstrate a Spirit to Serve and Enthusiasm for Hospitality.
• Professional presentation and demeanor.
• Ability to work under pressure in a busy environment.

Responsibilities

• Manage and resolve guest complaints and compliments professionally.
• Check guests in and out efficiently and courteously.
• Communicate with other departments to fulfill guest requests.

Skills

Teamwork

Customer Service

Multitasking

Communication

Education

High school education or equivalent experience

Job description

Join to apply for the Front Desk - Guest Service Agent (Full-time) Hilton Garden Inn Sacramento Airport Natomas role at WS Management Inc.

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Join to apply for the Front Desk - Guest Service Agent (Full-time) Hilton Garden Inn Sacramento Airport Natomas role at WS Management Inc.

Job Summary

As a Front Desk Agent, you will be the guests' first point of contact when they enter the hotel. You will handle questions, requests, and complaints promptly and courteously, creating memorable experiences that foster guest loyalty. Your outgoing personality and ability to connect with others are key to exceeding guest expectations and setting us apart from competitors. Creativity and empowerment to deliver exceptional service are encouraged.

Responsibilities Include But Not Limited To

• Manage and resolve guest complaints and compliments professionally and courteously.
• Check guests in and out efficiently, courteously, and professionally.
• Reconcile daily activities and close accounts.
• Learn and navigate property systems quickly, including running reports and distributing them.
• Follow proper cash, check, credit card, and AR control procedures, maintaining security over cash and deposits.
• Communicate with other departments to fulfill guest requests and follow up to ensure satisfaction.
• Identify potential leads through guest interactions and share information with sales team/GM.
• Answer phone calls and emails promptly and professionally, ensuring a friendly tone.
• Multitask effectively in a fast-paced environment.

Requirements

• Demonstrate a Spirit to Serve and Enthusiasm for Hospitality.
• High school education or equivalent experience.
• Professional presentation and demeanor.
• Enjoy teamwork.
• Ability to work under pressure in a busy environment.
• Follow instructions accurately, both verbally and in writing.
• Flexible schedule, including weekends and holidays.
• Cross-train in other hotel areas.
• Show initiative by anticipating guest and operational needs.

Schedule

• Open availability, including weekends.
• Flexible hours.

The listed duties represent key responsibilities but are not exhaustive. Due to the cyclical nature of hospitality, schedules may vary to meet business needs.

We are an equal opportunity employer, making employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected classes. Ineligible individuals to work in the U.S. will not be considered.