Guest Service Agent - Hampton by Hilton Daly City

RENESON HOTELS, INC.; Daly City (CA); On-site; USD 46,000 - 60,000; Full time

Job summary

RENESON HOTELS, INC. is seeking a Guest Service Agent for Hampton by Hilton Daly City, responsible for enhancing guest experiences through warm and efficient service. This full-time role offers a competitive salary, benefits, and a dynamic work environment, perfect for those passionate about hospitality.

Benefits

Medical, Dental, and Vision Insurance

401k with Matching

Vacation and Sick Pay

Hilton Worldwide Discounts

Qualifications

• Previous hotel experience preferred.
• Previous computer experience required.
• Ability to communicate effectively with supervisor and co-workers.

Responsibilities

• Organizing, confirming, and processing guest check-ins and check-outs.
• Handling reservations and providing concierge services.
• Resolving guest complaints and ensuring customer satisfaction.

Skills

Communication

Customer Service

Attention to Detail

Job description

Guest Service Agent - Hampton by Hilton Daly City

Join to apply for the Guest Service Agent - Hampton by Hilton Daly City role at RENESON HOTELS, INC.

Guest Service Agent - Hampton by Hilton Daly City

3 weeks ago Be among the first 25 applicants

Join to apply for the Guest Service Agent - Hampton by Hilton Daly City role at RENESON HOTELS, INC.

The Guest Service Agent (Agent) is a key factor to the overall guest engagement and success of the hotel operation. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations, and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, Every time.

Essential Functions

Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services.

The Agent is responsible to welcome and greet all guests in a friendly manner, answer telephone calls, process guest check in and checkouts efficiently, answer guest questions, give location directions, and make reservations by utilizing the Reneson reservation selling techniques. Agent’s will assist guests with assistance and coordinate with housekeeping, houseperson, maintenance staff, and management to fulfill guest requirements. This work may also serve as concierges, assisting guests with ground transportation information, restaurant or entertainment reservations, and providing other information about local events. Agents will also be required to resolve guest complaints and find way to resolve issues to the guest’s satisfaction.

Job Requirements

• Previous hotel experience preferred.
• Previous computer experience required.
• Some typing skills.
• Ability to communicate with supervisor and co-workers.
• Ability to follow instructions.
• Must be able to obtain Food Handlers and RBS Certification within 30 days
  
  

Work Conditions

Conditions: Must be able to stand for long periods of time, speak clearly on the telephone and must be able to see/read computer screen.

We offer medical/dental/vision insurance, vacation, holiday, and sick pay, Hilton worldwide discounts, and 401k with matching!

Apply online at www.renesonhotels.com. $22.50 per hour

3pm to 11:30pm

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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