Guest Service Agent

Springwood Hospitality; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Agent to enhance guest experiences through exceptional service. This role involves welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. The ideal candidate will possess strong customer service skills and a keen eye for detail, ensuring every guest feels valued and attended to. Join a dynamic team dedicated to creating memorable stays and promoting hotel amenities and loyalty programs. If you are passionate about hospitality and eager to make a difference, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash transactions and reservations efficiently.

Responsibilities

• Provide high-quality service and anticipate guest needs.
• Handle check-ins, check-outs, and manage reservations professionally.

Skills

Customer Service

Sales Skills

English Proficiency

Cash Handling

Education

High School Diploma

Job description

Join to apply for the Guest Service Agent role at Springwood Hospitality.

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Position Title:

Guest Service Representative

Immediate Supervisor:

Guest Service Manager or Assistant GM

Major Function

Represents the hotel to guests by performing sales and customer service functions related to guest registrations, reservations, and revenue collections, ensuring a safe, secure, and pleasant stay with friendly, attentive service.

Essential Functions

• Provide high-quality service, anticipate guest needs, and exceed expectations.
• Read, write, and understand English to serve guests effectively.
• Assist guests courteously and professionally, maintaining high standards of service and hospitality.
• Greet and register guests, handle reservations, special requests, and communicate with other departments.
• Handle check-ins and check-outs efficiently and professionally.
• Promote hotel amenities, current promotions, and loyalty programs.
• Manage reservations, cancellations, and the company's “walk” policy.
• Balance cash, checks, and credit card transactions accurately, and communicate shift information effectively.
• Post charges, compute bills, and handle payments following cash handling procedures.
• Maintain knowledge of hotel services, rates, discounts, and policies.
• Answer inquiries about hotel services, local attractions, and directions.
• Protect guest privacy and maintain security protocols.
• Keep the front desk area clean and safe, report hazards promptly.
• Manage keys securely and assist with public area maintenance.
• Handle mail, messages, and phone etiquette professionally.
• Assist in Food and Beverage service during busy times.
• Maintain wake-up call logs and assist with special requests like valuables and amenities.
• Deliver items and maintain supplies in the business center.
• Identify potential sales opportunities and report them accordingly.
• Support hospitality programs and promote repeat business.
• Lift and carry weights as specified, and follow emergency procedures.
• Adhere to uniform and appearance standards, and comply with all company policies.
• Perform other duties as assigned.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality