Guest Service Agent

Drury Hotels; Paducah (KY); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic team members to join their vibrant hotel family. This role involves being the friendly face of the hotel, ensuring guests feel welcomed and valued. Responsibilities include assisting guests with check-ins, providing exceptional service, and maintaining a positive atmosphere. The company prioritizes personal growth, offering mentorship and career development opportunities. With a focus on work-life balance and a supportive environment, this is a fantastic opportunity for those looking to thrive in the hospitality sector.

Benefits

Quarterly bonuses

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Medical, dental, vision insurance

401(k) matching

Mentorship and career growth opportunities

Qualifications

• Friendly, organized communicators with a can-do spirit are ideal.
• Attention to detail while multitasking is essential for success.

Responsibilities

• Serve as the welcoming face of the hotel, ensuring positive guest experiences.
• Perform front desk functions, including check-ins, cash handling, and guest satisfaction.

Skills

Customer Service

Attention to Detail

Multitasking

Communication Skills

Cash Handling

Job description

Property Location:

3975 Hinkleville Road - Paducah, Kentucky 42001

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights
• Career growth - Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Award-winning - Ranked among Forbes' Best Midsize Employers (2024)

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications:

• Warm and friendly manner in relating to and interacting with the public
• Demonstrated attention to detail while handling multiple tasks simultaneously
• Familiarity with handling money, making change, and using office machines in day-to-day activities
• Ability to speak and receive direction (written and verbal direction) in English
• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy. Hiring Immediately!

At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

Explore Our Culture

Drury Hotels is an equal opportunity / affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email [e-mail].