Guest Service Agent

druryhotels; Paducah (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Incentives

Work-life balance

Career growth

Health and well-being

Retirement plan

Award-winning workplace

Job summary

Drury Hotels is seeking a Front Desk Associate at our Paducah location to greet guests, manage check-ins/outs, and promote our programs with a smile. You will support breakfast service and evening Kickback duties while maintaining a high standard of guest care and hospitality.

The role requires a friendly, detail-oriented approach and the ability to multitask during busy periods. We value guests and team members alike, offering competitive incentives, flexible scheduling where possible, and

Qualifications

• Warm, friendly demeanor with guests and team members.
• Strong attention to detail during busy shifts.
• Experience handling cash and basic transactions.
• Ability to communicate clearly in English.
• Willingness to multitask and work independently as needed.

Responsibilities

• Greet guests at front desk and provide courteous, efficient service.
• Check guests in and out; promote hotel programs; maintain guest records.
• Assist with breakfast service and 5:30 p.m. Kickback duties as needed.
• Uphold Drury standards of integrity, hospitality, and service.

Skills

Warm & friendly

Attention to detail

Cash handling

English fluency

Multitasking

Job description

Property Location:

Drury Inn & Suites - 2930 James-Sanders Blvd. , Paducah, Kentucky 42001

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

• Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights

• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• Retirement - Company-matched 401(k)

• Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.